FAQ

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For detailed information on ticket prices please click here.

Yes, your personal and payment details are always kept safe and secure.

We accept payment by credit/debit card and bank transfer.

We accept MasterCard and VISA. We do not accept American Express or Diners Club.

Our prices are in euros (€, EUR). If you pay in another currency, the amount will be calculated according to the actual exchange rate of your bank.

If your payment was declined, please try again or use a different card. If it does not work, please choose another payment method (bank transfer). If it still does not work, please contact customer services.

Yes, you will receive a confirmation email.

No. Once you have confirmed your order online, we do not accept cancellations or refunds.

We do not issue refunds in such  cases as it is your responsibility. If  this happens, please contact us. We always do our best to assist you.

Yes, it is possible. However, there may be no tickets available for the stand you prefer. In addition, you will have to wait in a queue at the ticket office. We strongly recommend you to  buy your tickets in advance.

No, only three-day tickets are available.

Wheelchair users and other disabled pass holders are admitted to the specific zones. Click here for more information. 

As a standard practice, we exclusively offer tickets for adults. If you are interested in tickets for children, please contact us via EMAIL/TEL., and we will make every effort to assist you.

Contact us for any questions. We are here for you and ready to answer.

+34518900479 (Monday-Friday, 9-16)

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